How to place an order?
Directly on this website, 24/7.
Once your order is confirmed, a confirmation email is automatically sent to you (serves as your order proof).
You can contact our different services via the "Contact Us" section.
What do the displayed prices indicate?
The prices of the products sold on the GAM-MOTOS website are displayed in euros (€), all taxes included (VAT), excluding shipping fees.
Prices remain valid as long as they are displayed on the GAM-MOTOS site.
GAM-MOTOS reserves the right to change part prices at any time.
What payment methods are accepted on the site?
GAM-MOTOS only accepts payment by credit card.
Is my payment secure?
Yes, for credit card purchases we use the 3D SECURE system; your bank may also request a double confirmation via SMS code to validate your purchase. All this takes just a few seconds.
I can't pay online with my credit card, the transaction is refused!
Two scenarios:
Either the email address you entered is incorrect.
Or your card limit has been exceeded.
If the problem persists, you can contact us directly via the "Parts Service" tab to make a remote payment using our Electronic Payment Terminal.
How are shipping costs calculated?
A shipping fee is charged, the amount depends on the selected carrier (see T&Cs - section 9 Shipping) and, where applicable, on promotional discounts on shipping. The shipping fee is shown on the order summary before validation.
You will find more details in our Terms and Conditions, section 9 - Shipping.
What are the delivery times?
More details are available in our Terms and Conditions, section 9 - Shipping.
What are the delivery conditions?
The products offered on GAM-MOTOS are delivered worldwide, except conflict zones according to the Ministry of Foreign Affairs.
See Terms and Conditions, section 9 - Shipping for details.
How to track my order delivery?
The order status is available in "My Account", which updates automatically a few minutes after order confirmation.
If the delivery does not match the original order, how does the refund process work?
To arrange an exchange or refund for one or more products, please follow this procedure: check the General Terms and Conditions, section 10 - right of withdrawal, and go to the “Contact Us” page, selecting the “Claims Service”. In this case, return shipping costs will be fully covered by GAM-MOTOS.
What are the refund conditions?
You will find the answer in our General Terms and Conditions, section 10 - right of withdrawal.
Are your spare parts used or new?
The parts offered on the GAM-MOTOS website are either used or new. All our used parts come from our stock of vehicles purchased from approved suppliers.
New parts come from approved suppliers and manufacturers, unsold stock, or clearance sales. The designation "Used" or "New" is indicated on each product page.
Are your used parts in good condition?
All the parts we sell are checked, cleaned, and guaranteed.
If you have questions about the condition of a used part, you can request information from the "Parts Service" tab.
How long are your used parts guaranteed for?
Our spare parts are guaranteed for 12 months.
Do you install the parts?
Yes, we install parts thanks to our network of partner garages.
How to find the nearest partner garage?
Find the nearest partner garage in the “INSTALL YOUR PART BY A PRO” section.
Place your order on the GAM-MOTOS website.
Book an appointment with the garage so they can replace your part at their negotiated rate.
When choosing the delivery address, indicate the chosen garage’s address.
Can orders be grouped to reduce shipping costs?
Yes, this is automatic.
For more details, see our General Terms and Conditions, section 9 - Shipping.
I can't see the shipping cost for a part on your website!
You probably live outside mainland France, and in some cases shipping prices are available upon request.
To get a quote: go to the “Contact Us” page and select the relevant Service.
Do you deliver to the French overseas territories (DOM TOM)?
Yes, see the General Terms and Conditions, section 9 - Shipping, for more details.
Do you ship parts abroad?
Yes, you’ll find the answer in our General Terms and Conditions, section 9 - Shipping.
I still haven’t received my order
You’ll find the answer in our General Terms and Conditions, section 9 - Shipping.
I made a mistake in my order. Can I return it and get a refund?
Yes, within 14 days of receipt. Go to the “Contact Us” section and select the Claims Service. The part must be returned at your expense and in its original packaging.
I did not receive the correct products.
We apologize for this preparation error.
To arrange an exchange or refund for the products, please follow the procedure: see the General Terms and Conditions, section 10 - right of withdrawal, and go to “Contact Us” selecting the Claims Service. In this case, return shipping costs will be fully covered by GAM-MOTOS.
I received damaged products.
Two solutions are available:
1. I have not yet installed the items
Go to “Contact Us” and select the Claims Service. Please provide:
- Nature of the defect (e.g. breakage, crack, missing part, malfunction, etc.)
- Clear photos showing the defects and/or an official statement from a certified mechanic attesting the defect.
The more precise your information, the faster we can find a solution. Files without photos will not be processed.
2. I have already installed the items
Go to “Contact Us” and select the Claims Service. Please provide:
- Nature of the defect (e.g. breakage, crack, missing part, malfunction, etc.)
- Date of installation on the vehicle
- Number of kilometers driven
- Clear photos showing the defects and/or an official statement from a certified mechanic attesting the defect.
The more precise your information, the faster we can find a solution. Files without photos will not be processed.
I want to withdraw my order, I am no longer interested in the items.
Unfortunately, your order has already been processed. Once the goods have been handed over to the carrier, it is no longer possible to stop the shipment.
See section 10 - right of withdrawal in the General Terms and Conditions for more information.
I made a mistake, I did not order the right items.
Unfortunately, your order has already been processed. Once the goods have been handed over to the carrier, it is no longer possible to stop the shipment.
However, you can refuse the parcel upon delivery. Once the items are returned to us, you will be refunded minus a return fee of €25 per parcel, as this is a user error and a restocking fee applies.
I made a mistake in the quantity ordered.
In this case, please place a new order without cancelling the first one.
I made a mistake in the delivery address I entered
1. The order has already been processed: Unfortunately, it is too late to change the delivery address for this order.
However,
you can log on to the carrier's website using the parcel tracking number and modify the delivery address if allowed.
2. The order is being processed:
It is still possible to change your delivery address by going to the “Contact Us” section and selecting the shipping service. Please note, this may cause a delay in delivery.
I want to sell my used parts, are you interested?
NO, we do not buy any used parts from individuals.
Can you reserve a vehicle for me?
Yes, it is possible to reserve a vehicle by paying a deposit or the full amount.
You can pay securely by credit card, bank transfer, or cashier’s check after validation and signature of the order form provided by our vehicle sales department.
Damaged vehicles: what are the procedures?
In the event of a claim, the insurance company's expert will determine the status of the damaged vehicle. The vehicle will be classified as:
RSV/VEI: Repair Cost Higher Than Vehicle Value / Vehicle Economically Irreparable
The vehicle can only be sold to a repair professional or for export.
Or as:
RIV: Repair Cost Less Than Vehicle Value
In this case, the vehicle can be sold to a private individual or a professional. The buyer will receive the registration document and can immediately transfer it to their name.
Note: as this is a damaged vehicle, a safety inspection must be performed before it is put back on the road.
Can a private individual buy a vehicle with RSV/VEI status?
NO, you must be a repair professional.
Can a used vehicle come from a damaged vehicle?
Yes, a damaged vehicle can become a used vehicle after repair and inspection.
At GAM-MOTOS, we have a department dedicated to used motorcycles with specialized workshops and mechanics.
Motorcycles are carefully selected by our specialists (only slightly damaged or recovered theft vehicles are chosen). Most repairs are cosmetic (paintwork, plastics, etc.). As part of our quality process, all used motorcycles are test-driven before being offered for sale.
All our used motorcycles (unless otherwise stated) come with a 6-month warranty and keep the manufacturer’s warranty if it is still valid.
Feel free to ask us about the work done on the vehicle you’re interested in.
Can you deliver a vehicle in France?
Yes, we deliver anywhere in mainland France and Corsica: ask for a quote from the “Vehicle Sales Service” tab.
Can you deliver a vehicle abroad?
Yes, we deliver outside mainland France: ask for a quote from the “Vehicle Sales Service” tab.
Do you offer a consignment service for vehicles?
No, we do not provide consignment services.
Do you buy back used, damaged, or scrap motorcycles?
YES, we buy all types of vehicles: for more information, go to the “Vehicle Sales Service” tab.
Do you offer special conditions for professionals?
Yes, you benefit from preferential terms as a professional.
All motorcycle professionals registered with the trade register are welcome at GAM-MOTOS.
To apply for a partnership:
Go to the “My Account” section and click on “Professional Account.”
Have your K-bis ready and fill in the requested information.
We will process your request as soon as possible.